Privacy Policy

How Paulownia Timber Supplies Australia collects, uses and protects your personal information.

Paulownia Timber Supplies Australia is operated by Sine Surf Pty Ltd (ABN 24 655 648 374), based in Hornsby, NSW ("we", "us", "our"). We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

  • Your name, email address, phone number and delivery or billing address

  • Order details, quote requests and messages you send us

  • Payment information, which is processed securely by our payment providers. We do not store your full card details

  • Technical information when you use our website, such as your IP address, browser type and pages visited, collected through cookies and analytics

How we collect it

We collect information when you place an order, submit a quote or contact form, email or call us, subscribe to updates, or browse our website.

Why we use it

  • To process and deliver your orders and provide quotes

  • To arrange freight and pickups

  • To respond to your enquiries and provide customer support

  • To meet our legal, tax and accounting obligations

  • To improve our website and products

  • To send you updates or offers, only if you have agreed to receive them. You can unsubscribe at any time

Who we share it with

We only share personal information as needed to run our business, including with:

  • Our website, e-commerce and email platforms (such as Squarespace)

  • Payment processors (such as Stripe, PayPal or Square)

  • Couriers, freight companies and Australia Post, to deliver your order

  • Our accountants and professional advisers

  • Government authorities where required by law

We do not sell your personal information.

Overseas disclosure

Some of our service providers, such as our website and payment platforms, may store or process data outside Australia, including in the United States. We take reasonable steps to make sure these providers protect your information.

Cookies and analytics

Our website uses cookies and similar technologies to make the site work, remember your cart and understand how visitors use the site. You can control cookies through your browser settings, although some features may not work without them.

Keeping your information secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we keep it only as long as we need it for the purposes above or as required by law.

Accessing or correcting your information

You can ask to access or correct the personal information we hold about you by emailing info@paulowniatimber.com.au. We will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Sine Surf Pty Ltd, trading as Paulownia Timber Supplies Australia
Hornsby, NSW
Email: info@paulowniatimber.com.au
Phone: 0426 281 785

We may update this policy from time to time. The current version is always published on this page.